Geoffrey B. Cox, PMP, MBA, LSSBB, CSM

21975 Traction Place                                                                                                                                          Res: (703) 444-3252

Sterling, VA 20164                                                                                             Cell: (703) 409-7229



Software Developer; Project, Program & Product Manager with more than 20 years of management in product design, development, and marketing. Certified Project Management Professional (PMP), Certified Lean Six-Sigma Black Belt, Certified ITIL V3 Foundations, Certified ScrumMaster, Certified ServiceNow System Administrator. Experienced in all phases of program management and quality processes. Global marketing experience includes strategic and business planning, customer requirements research and market analysis. Customer focused, with strong written and verbal communication skills including technical writing and documentation for product development, design and marketing collateral. Extensive software development and digital hardware design skills. Highly proficient with PCs including the Microsoft suite of applications.


VERISIGN, Reston, VA                                                                                                                         September 2009-present

Internet Infrastructure.

Manager, Service Management Tools Engineering                                                                                              2009-present

Manage and develop Service Management tools.

·      Developed custom applications for Service Management using the Service-Now platform.

·      Winner, 2011 Service-Now Innovation of the Year award. Top-5 Finalist in 2012. Top-5 Finalist in 2014.

·      Managed and developed ITIL service catalog.


america online, Dulles, VA                                                                                                 March 2008-September 2009

Internet Service and Web Content.

Senior Technical Program Manager, OASIS group                                                                                                  2008-2009

Program & project management of multiple software application / web products for internal AOL and Time Warner customers.

·      Managed CMDB and NW CMDB related tools projects.

·      Developed automated tools for OASIS group.

·      Managed SOA Web Services Catalog

·      Managed PMG Implementation

Gridpoint, inc, Washington, DC                                                                                                August 2005-March 2008

Intelligent Energy Management Products.

Director, Project Management Office                                                                                                                           2005-2008

Develop and lead the project management office for a startup company developing a line of intelligent energy management projects.

·      Developed the GridPoint Utility Solution (energy management appliance with demand side management, supply side management, backup power, and network monitoring and control).

·      Developed the GridPoint Connect product (renewable energy appliance with backup power and network monitoring).

·      Developed the GridPoint Protect product (whole house instant backup power and network monitoring).

·      Developed the GridPoint Operations Center.

·      Led other PMs in the management of Enterprise Support Systems, Customer Support Systems, Advertising & Marketing campaigns, and the GridPoint Central network monitoring web portal.

america online, Dulles, VA                                                                                                                                   2004-2005

Internet Service and Web Content.

Senior Technical Project Manager, Internet Services                                                                                              2004-2005

Project management of multiple software application / web products for internal AOL and Time Warner customers.

·      Managed Data Quality initiative

·      Managed development and launch of Time Tracking System for Internet Services employees.

·      Designed Software License Management workflow and managed software license inventory client.

Geoffrey B. Cox                                                                                                                                                             Page 2

Xerox Engineering Systems, Herndon, VA                                                                                                   1997-2002

Digital Document Systems (scanning, printing, copying) for the wide-format Engineering Market.

Director, Software Applications and Finishing Products, Herndon Site Manager                                               2001-2002

Project management of multiple software application product programs and finishing product programs, including all phases of project management and product launch. Site manager for XES Herndon operations, managing sales trainers, senior design engineers, test technicians, system and web site administrators, technical support hotline and administration staff. Build vendor relationships.

·       Launched the Bay “Hornet” Folder, the Gera “88 Series” folder, and the Printfold “2750” folder.

·       Launched “Plotworks” document management software, “ImageSite” dms, “Caldera” raster image processing, and “VP Hybrid CAD” raster to vector image converter software.

·       Reviewed operations in Rochester NY, Stamford CT, Santa Clara CA, United Kingdom, France, Spain, and Germany.

Director, Current Product Quality                                                                                                                                1997-2001

Expansion of the Current Engineering Manager position to include problem tracking and resolution and feature enhancement for all of the company’s current and legacy products, in all locations worldwide. Managed team developing software for wide-carriage digital printers and scanners used in the engineering marketplace. Controller firmware included communications/networking, user interface, image format interpretation, compression/ decompression, graphic rendering, and queue management. Client software included document submission and retrieval tools, and printer drivers. Team duties included product enhancement of legacy products, and 3rd tier technical support for customers, dealers, field analysts, and technical support departments.

·      Achieved aggressive goals for problem solving against customer satisfaction targets.

·      Visited customers across the US, and in Sweden and Germany.

·      Implemented modifications that allowed XES software to be launched on the Kinko’s Gold office network CD for use in Kinko’s retail locations worldwide.

·      Created database for tracking and resolution of customer/field problems, for resolving priority issues among problem set, and managing changes between design and maintenance teams.

·      Managed customer product upgrades and product transitions for resolution of Year 2000 issues in legacy products.

·      Fixed and closed a list of prior, long-standing customer dissatisfiers.

·      Transitioned customers from obsolete products with upgrades and/or new products.


Eurotherm Controls Inc, Reston VA                                                                                                       1985 to 1997

Industrial Controls including Temperature Controls for the Plastics Industry.

Project Manager, Lead Design Engineer                                                                                                                      1993-1997

Managed the development and architecture of a new series of discrete temperature control products, including temperature controllers, valve position controllers, and process indicators. Recruited and led a team of hardware, software, and mechanical engineers, engineering technicians, and contractors; coordinated Research and Development with Drawing Office, Marketing, Purchasing, Literature, Quality, Manufacturing, and Test departments; directed all phases of hardware, software, and mechanics design. This product continues to be sold worldwide.

·      Developed ISO 9000 procedures for product development team.

·      Produced safety manuals for CE compliance of new products.

·      Managed joint development teams across international borders.

System Architect, Design Engineer                                                                                                                              1985-1993

Developed modules for networked process control systems implemented with IEC65A Function Block Architecture. Spearheaded the development of an entirely new line of process control modules, including product specification, design, documentation, manufacture, and test. Managed a team of hardware and software engineers, and engineering technicians. Order book closed on this product in 1999.

·      Developed proprietary control and self-tuning algorithms for temperature controllers.

·      Customized software for industrial control equipment in special customer applications.


M/A COM DCC, Germantown, MD – Senior Electronic Engineering Technician                                                   1982-1985


Input Business Machines, Inc. Frederick, MD – Electronic Engineering Technician                                1979-1982

Geoffrey B. Cox                                                                                                                                                               Page 3



Lean Six Sigma Black Belt, Virginia Polytechnical Institute and State University

Project Management Professional, Project Management Institute

ITIL V3 Foundations, Hewlett Packard/ The APM Group Ltd 2008

Certified System Administrator, ServiceNow, September 2013

Certified ScrumMaster, Scrum Alliance, January 2014



MBA, Virginia Polytechnical Institute and State University, Falls Church, Virginia

BS, Electrical Engineering, George Mason University, Fairfax, Virginia

Masters Certificate in Information Technology Project Management, ESI / George Washington University



Project Management Institute

American Mensa, Metropolitan Washington Mensa

Society of Plastics Engineers



Service-Now Innovator of the Year 2011

Beta Gamma Sigma Honor Society for AACSB Accredited Business Programs

Eta Kappa Nu Electrical Engineering Honor Society

Golden Key National Honor Society



Responding to the Unexpected: Setting Up Your Team Culture for Innovation ~ Project Management Institute

Working with Indian Nationals ~ Prudential Financial

ITIL V3 Foundations ~ HP / The APM Group Ltd 2008 / OGC

Critical Thinking and Problem Solving ~ ESI / George Washington University

Lean Six-Sigma Black Belt ~ VPMEP / Virginia Polytechnical Institute

Systems Integration Project Management ~ ESI / George Washington University

Network & Telecom Principles for Project Managers ~ ESI / George Washington University

Risk Management ~ ESI / George Washington University

Project Leadership, Management, and Communications ~ ESI / George Washington University

Perl Programming /Advanced Perl Programming ~ TrueNorth Consulting, Inc.

Managing IT Projects ~ ESI / George Washington University

Project Management / Project Leadership, A Comprehensive Seminar ~ Strategic Management Group, Inc.

Presenting Data and Information (Edward Tufte) ~ Graphics Press

Leadership, the Critical Difference ~ James Madison University Seminar

The Technical Person in a Supervisory Position ~ Rockhurst College CE Center Seminar


Geoffrey B. Cox                                                                                                                                                               Page 3

(email addresses available upon request)


Will Dixon

        Director, Product Management

        GridPoint, Inc.

        2020 K St. NW #550

        Washington, DC 20006



Rich Andrews

        Director, Software Development

        GridPoint, Inc.

        2020 K St. NW #550

        Washington, DC 20006



Matt Trimboli

        Sr. Manager, Configuration & Process Management Systems

        Verisign, Inc.

        12061 Bluemont Way

        Reston, VA 20190



Warren Kleiman
Manager, Systems Engineering

Manager, Cross Platform Architecture Development

Solutions and Services Technology Center

Xerox Innovation Group, Xerox Corporation

800 Phillips Road

Building 128 Mailstop 30E

Webster, NY  14580

(585) 422-2235


Bill Perry

        Eurotherm Controls Inc (Invensys PLC)

741F Miller Drive, Leesburg, VA 20175

(703) 443-0000



James E. Dunne
Director, Information Security Practice

Blackbird Technologies

13900 Lincoln Park Drive, Suite 220

Herndon, VA 20171

Phone - 703-796-1443

Mobile - 703-728-6496


Hamish McNaughton
Consulting Engineer
 (formerly Technical Director,
Eurotherm Controls Ltd)

9 Wandleys Drive



West Sussex PO20 3SF

        Tel:    +44 (0) 1243 543410

Mob:    +44 (0) 7808 493692

Fax:    +44 (0) 8700 547932


Dr. George Turnbull
Founder & Managing Director

Open Automation and Control

Ferring, West Sussex, UK

Home - 01903 507080

Office - 01621 840505

Mobile - 07715 120566


David Kingsland
Vice President, Product Development

Xerox Engineering Systems

PO Box 555 / Suzhou

Stamford, CT 06904

(0086) 13812650483 (China Mobile)


John Houldsworth
Chief Technology Officer

Power Precise Solutions

(703) 627-8379